Performance
We resolve your ServiceNow performance problems, so you don't have to.
Controlled Costs
We help you stabilize & reduce costs so you can focus on your business
Value Added
Our skilled professionals help you save time and increase your productivity
Security Focused
We employ the latest standards to secure & protect your databases.
Return On Investment
Imagine paying less and getting more. Sound like a dream? Let us make it your reality.
By adding dedicated and qualified resources to your team in a Managed Service capacity at a fixed monthly rate, we help you reduce & control costs while stabilizing your ServiceNow environment. No more expensive training or overpaying for resources that you can’t afford to lose. We design a scalable plan that fits your needs and your budget, giving you the ultimate return on your investment, peace of mind.
Customer Service
Each customer is unique. For this reason, we tailor our services to suit your needs and requirements.
We work with you to establish an SLA (Service Level Agreement) that makes sense for your business. We track and account for every task we attend to in fifteen minute increments and never hide behind ambiguous terms when communicating our activities to you. When we connect to (and interact with) your environment, we use the same communication standards that your team does, making the migration of services to Nugravity seamless.
Competent
We believe that in order to provide you with a solution that is both effective and relevant, our professionals must follow suit.
Each member of our ServiceNow & DBA team is experienced with years of production-level support and capable of meeting the demands of today's real-world experience issues. We support ServiceNow on both Cloud-based and On-Premise platforms and on both on Oracle and MySQL databases. We proactively tune your sub-production environments before problems arise when you can least afford to have them - when it counts. We fully leverage every aspect of our experience to provide you the most comprehensive service and monitoring tools available.
Reliable
Trusting someone with your IT project can be a stressful decision. Rest assured your data is in good hands!
When you are looking for a service provider to care for your system, you will often ask, “Do they have the skillset we need?”, or “Are their monitoring tools robust enough?” We suggest also asking, “Will I know my expert by name?” We focus on establishing a positive and personal relationship with each customer. If you have a question, you can call us on the phone or send us an email. We will provide you with on-time reports & communication, as well as, an online customer portal to see how your system is performing all included in the cost.
Managed Service Benefits
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Peace of Mind
Peace of mind comes with knowing that you have made the right decision. By selecting a Managed Services partner with top skillsets and the most relevant Real-World experience, you can rest assured that your database is in good hands.
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Cost Reduction
Reduce and stabilize your HR overhead by eliminating redundant positions & bad hires, training costs, and resource retention problems. The right Managed Services partner will not only reduce your TCO, but bring stability to your IT department and your budget.
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Freedom
By engaging in a Managed Services contract for your database environment, the responsibility of your databases’ availability, security and performance becomes the service provider’s responsibility. A good Managed Services partner frees you from the day to day grind of managing your database environment.
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Price Certainty
The foundation of a Managed Service agreement is the commitment of the supplier to deliver an outcome for a set price. There are no hidden fees. No overages.
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Transparency
Transparency means no hiding. A good Managed Service provider will track and account for every task they attend to and never hide behind ambiguous reports when communicating outcomes to you. As trust is based on respect, transparency includes integrity of intent.
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Performance
Database performance should never be an oversight. A good Managed Services partner will treat performance as a Functional Requirement, and guarantee that your database is running optimally. Constant performance monitoring and improvement is key component to any Managed Services SLA.
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Productivity
Productivity is a function of skill and time. If your key resources are constantly managing your databases, chances are nothing else is getting done. By appointing a good Managed Services partner to care for your databases, you can free up your key resources for the work they should be attending to. Some Managed Services providers also provide services to help you manage and deliver projects. These services behave like fixed price contracts and are also helpful in increasing your productivity.
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Insight
Informed decisions play a critical role in the success of your business, and it’s no different when it comes to your database and infrastructure. Part of a Managed Service Partner’s fiduciary responsibility is to give you complete insight into what’s happening in your environment, keeping you informed and up to date on security standards, problems, and potential pitfalls. This is accomplished through meaningful and timely communication, including correct identification of problems & risks and adherence to an appropriate escalation path.
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Flexibility
Your infrastructure seems to be changing daily. Quarterly database patches, yearly database upgrades, replications products like Oracle GoldenGate, there seems to be a new project every day. A good Managed Services Partner ensures that you can deliver technology to your business, making you as flexible as you need to be.
Packages
Our ServiceNow support packages let you build a customized plan to care for your ServiceNow environment.
Pulse PerformanceNow™ delivers comprehensive tuning for your ServiceNow environment whether its a Cloud-based or on premise solution. We provide you with a complete monthly performance report as well as a quarterly update on ServiceNow Quality Control and Best Practices. The Pulse PerformanceNow™ package is ideal for customers of all sizes and any ServiceNow solution complexity.
Pulse PerformanceNow™ includes support for full development lifecycle including requirements gathering, design, build & testing, and production deployments for the entire ServiceNow suite.
Our Pulse PerformanceNow™ packages give you the unique ability to complete and delivery complex ServiceNow projects on time and within budget.
Our ServiceNow experts have detailed knowledge and experience with implementations on both Cloud-based and On-Premise platforms, including how to support migrations between platforms and underlying database technologies (Oracle & MySQL). We have extensive experience with the creation of functional specifications for ServiceNow that truly meet business requirements.
Never substitute performance for functionality. You can have your cake and eat it too!
Our ServiceNow performance experts will keep your solution running at peak performance before it gets to production! By eliminating performance issues before you push to deployments to production, Nugravity will help you save Time & Money. Call us today for more information
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Testimonials
The Managed Services team at Nugravity is a lifesaver!
As a SMB, it wasn’t practical to pay high salaries for resources that would leave the minute they got a better offer. We found ourselves spending too much time and money focusing on our technology needs and not our core business.
Nugravity Managed Services allowed us to completely eliminate the need for our DBA and System Admin resources. Our systems are stable, secure and always available. I can sleep at night knowing my database is in good hands!
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Advantage Appraisal Service
Not only did the team at Nugravity help us design, create and implement our debut financial application, they help us keep it up and running 24x7. They sent us one resource for the implementation, but we felt like we had the support of an entire team. Their attitude and knowledge helped us make this project a great success! They are my one stop shop for IT Professional and Managed Services.
BMC
Jeff came in to our environment, and provided us with a fantastic solution, despite the complications presented by our unique situation. He had never seen an environment like what we had in store for him, but never allowed that to be a problem. He was a fantastic asset to our project.